Sr. Project Manager, Cognizant, Inc; Jessup, PA - April 2011-Present
Manage several projects including the Annual Readiness Program to prepare TMG Health and its
clients for the new plan year. Program consists of 165+ resources, 12 sub-projects of various
functional / business areas with an approved budget of ~$1.5M. Successfully developed Budget,
Expense, Controls, and Forecasting tracking process to detail. Responsible for Project Portfolio
reporting and analysis. Additionally responsible for project costing, including: accruals, invoice
tracking, financial reports, invoice approval for resources using Clarity. Coordinated with PMO
Lead, Senior and Executive Management in preparing ad hoc presentations using PowerPoint.
Assistant Vice President, MetLife, Inc; Clarks Summit, PA - 2005-2009
Officer in charge of the IT Service Desk. Developed and implemented ITIL & IT Service
Management best practices for the 6,500 IT employees. Implemented Incident, Problem & Change
Management across the enterprise.
Director, IT Enterprise Technology, MetLife, Inc; Clarks Summit - 1997-2005
Responsible for budgeting, forecasting, project cost and resources. Prepared financial summaries for
Senior and Executive Management. Oversight of financial controls and systems focusing on
monitoring, recording, forecasting and budgeting of project expenses. Performed scheduled
variance/cost analysis. Responsible for project portfolio reporting and analysis.
Daily operations oversight for internal IT Service Desk supporting 65,000 end-users. Manage all
SLA's and vendor agents handling 800K calls per month. Program Manager for the transition of
new business units in to MetLife.
Developed new IT enterprise wide Rewards & Recognition program. Project Manager of project
and worked with external vendor for awards development and technology workflow. Very positive
program that continues throughout MetLife today.
Transition Manager, Computer Task Group; Buffalo, NY - 1991-1997
Ground up creation of Level 1 IBM Global Service Help Desk to support more than 25,000 endusers.
Hired and managed 72 Help Desk agents for various areas of support. Developed the
training curriculum for support areas of Customer Service.